Shipping & Return

Shipping Policy


Dispatch & Delivery Times

All orders will be dispatched Monday to Friday, excluding national public holidays. Orders containing pre-order items are subject to separate extended dispatch timelines noted on product pages.

We provide estimated delivery times as a reference only and do not guarantee delivery by a specific date. Any estimated transit window displayed on product pages (such as 3–5 business days) is merely an approximation and not a binding delivery guarantee. Courier delays, customs inspection, adverse weather, or other unforeseen circumstances may impact transit time. Mudere accepts no liability for losses arising from delivery delays. If your delivery is time-sensitive, please allow ample shipping lead time before travel or scheduled events.

Couriers may contact you via email or phone for delivery arrangements. We cannot be held responsible for delays caused by an inability to reach you.

If your parcel is returned to us due to an undeliverable address, failed contact, or buyer-initiated refusal to accept delivery, all incurred return shipping fees and associated handling costs will be deducted from your total refund.

Missing Deliveries

Buyers are solely responsible for providing an accurate, complete, and secure delivery address at checkout. Mudere is not liable for parcels lost, stolen, or marked undeliverable due to incorrect address details.

If your tracking status shows Delivered but you cannot locate your parcel, please first contact the courier to obtain Proof of Delivery (POD). Couriers may leave parcels in a secure safe location as standard practice.

Where the courier provides valid Proof of Delivery confirming successful delivery, refunds will not be issued for missing parcels. Complimentary replacement shipments, if offered at our discretion, are final and non-refundable, non-returnable.

Damaged or Missing Items

If your parcel arrives damaged, items are broken, or contents are missing, retain all original packaging, shipping labels, and merchandise. Take clear photos and videos of the outer packaging, shipping label, and affected goods, then contact our support team via service@themudere.com or website live chat. We will review evidence and offer a suitable resolution upon verification.

Please exercise caution when unboxing with scissors, knives or sharp tools. Mudere is not responsible for garments accidentally cut or damaged during self-unboxing.

Order Cancellation Policy

Cancellation requests do not guarantee order cancellation. Due to system and logistics processing timelines, orders may continue to ship after a cancellation submission. Once an order has been dispatched, cancellation is no longer available.

If your order ships despite your cancellation request, you may wait to receive the parcel and submit a formal return request. A full refund will be processed only after we receive the returned items in original unused condition. Please review our Return & Exchanges Policy for full return requirements.


RETURN & EXCHANGES


30-Day Satisfaction Promise & Quality Guarantee

Shop confidently with our 30-day policy. All timelines are calculated from the date the parcel is marked Delivered by the courier.

1. 30-Day Voluntary Returns

You may request a return within 30 calendar days of delivery if you change your mind, the item does not fit, or you are unsatisfied with your purchase. Full refunds are offered only when all below conditions are met:

  • Items are unworn, unwashed, free of stains, odors, pet hair, stretching or visible wear;

  • Original tags remain attached;

  • Goods are returned inside the original packaging.

    Bundles and multi-item packs must be returned in full to qualify for a complete refund. Partial returns of bundles will not receive full order refunds.


    Bulk wholesale orders and all Final Sale items are non-returnable and non-exchangeable.
    We reserve the right to decline returns submitted outside the 30-day window, or items received not meeting the above original-condition standards.

     

2. 30-Day Quality Guarantee

If you find a manufacturing defect within 30 days, you can request after-sales service within 30 days.

Important Notes:

  • To better serve you, please inspect your items upon delivery and submit any claims within 30 days.

  • Claims made after 30 days, or damages caused by improper use, accidents, normal wear and tear, or incorrect washing, cannot be accepted.

  • We reserve the right to make the final assessment on all return requests and product conditions.

Final Sale Policy

Final Sale Items: Items marked as Final Sale are heavily discounted clearance products.

1. Return Policy for Final Sale Items

Final Sale items are not eligible for return or exchange, except where the item is defective or incorrect.

Final Sale items cannot be returned or exchanged for reasons including (but not limited to):

• Change of mind
• Size or fit concerns
• Preference on fabric feel, thickness, or comfort
• Normal variation in fabric texture or feel
• Style suitability
• Colour differences due to lighting or screen display
• Minor loose threads that do not affect wear
• Damage resulting from wear, washing, or external factors after use
• Wrinkles, creases, or folds caused by packaging or shipping

  • Due to the high cost of international cross-border shipping and handling, we are unable to offer return services for these clearance items.
    If you prefer the option to return, please do not purchase Final Sale items.

2. What qualifies as a defect

If you find a manufacturing defect within 30 days, you can request after-sales service within 30 days. 
A return or refund may be provided if the item has a genuine manufacturing defect or if you received the wrong item, such as:
• Holes, tears, or visible damage upon arrival
• Broken seams or serious stitching issues affecting normal wear
• Incorrect item received

3. How to report an issue

If you believe your item is defective or incorrect, please contact us at service@themudere.com within 30 days of delivery and provide clear photos or videos for assessment.
Each case will be reviewed individually.
Your statutory rights are not affected.

Return Instructions

Please email us at service@themudere.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

  • Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.

  • The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.

  • Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

Return Processing

Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Exchanges Policy

We do not support direct exchanges. If you wish to receive a different size, colour or style, please complete a return for your current item and place a new separate order.